Optimizing ERP Security Configuration and Licensing within Microsoft Dynamics 365

As organizations scale, the need for robust governance, efficient user management, and cost-effective licensing strategies becomes paramount. To address these challenges, Microsoft Dynamics 365 is introducing a set of new capabilities in our ERP portfolio. These new capabilities enhance security and governance, offering significant benefits to IT professionals and business leaders alike. 

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Harnessing transformative AI for field service excellence

Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems.

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How generative AI in customer relationship management emphasizes human skills to drive sales

Successful sales is and always will be about human interactions, and the building of familiarity, comfort, and trust. But getting to those moments—all the searching and compiling and preparation—can take a lot of drudgery. Ensuring that an entire team of sellers has the time and capacity to strengthen those human relationships can be an enormous feat.

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Announcing the General Availability of the New UX in Field Service Mobile

We are thrilled to announce the General Availability (GA) of the new User Experience (UX) in our Field Service Mobile (FSM) application! We heard your feedback during the preview period and are excited to mark this milestone with key enhancements and changes!  When we started this journey, our goal was to deliver an intuitive, modern

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All in on AI: Exploring Microsoft’s AI journey through customer service

Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.

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Copilot for Dynamics 365 Commerce revolutionizes retail with AI

Discover how Copilot for Dynamics 365 Commerce can help you deliver personalized customer experiences, optimize product management, and streamline retail operations for store associates, managers, and back-office staff with AI.

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