In today's digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers expect effortless, consistent, and secure experiences across any point of contact they choosein fact, their brand perception and customer loyalty depend on it. With the stakes this high, companies need a comprehensive yet flexible solution to modernize their customer care experience.
The post Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution appeared first on Microsoft Dynamics 365 Blog.
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