What if supervisors could act on operational issues before customers feel the impact? New real-time streaming analytics in Dynamics 365 Contact Center provide live insights into queues, conversations, and workforce performance, helping teams move from monitoring to action faster than ever.
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Dynamics 365 Commerce 10.0.49 introduces AI-powered extension skills that help developers translate business requirements into working commerce extensions faster. These skills bring first-party Commerce architecture knowledge into AI coding assistants, reducing the effort required to identify extension points, apply patterns, and generate implementation guidance across multiple Commerce components. By accelerating development while maintaining governance, security, and compliance guardrails, organizations can respond more quickly to changing business demands and reduce their application backlog.
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Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform.
The post Work IQ: Business and workplace intelligence in the flow of work appeared first on Microsoft Dynamics 365 Blog.
Discover what’s next for Microsoft Dynamics 365 ERP, from new capabilities across Finance, Supply Chain Management, Commerce, and more to the foundation for agentic ERP. Explore how AI, agents, and connected business processes are helping organizations prepare for the next generation of ERP.
The post Build the future of agentic ERP with new Microsoft Dynamics 365 capabilities appeared first on Microsoft Dynamics 365 Blog.
Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine. New licensing offers customers more flexibility to use Dynamics 365 Commerce to build custom applications, connect third-party experiences, and support new commerce scenarios. Organizations can create experiences for their specific business requirements while using Dynamics 365 Commerce capabilities for pricing, promotions, inventory, loyalty, orders, fulfillment, and other commerce processes.
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Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes.
The post Accelerate your move to agentic business applications with Dynamics 365 Activate appeared first on Microsoft Dynamics 365 Blog.
Workforce Engagement Management (WEM) MCP tools for Dynamics 365 Service Agent bring workforce actions into Copilot, Microsoft Teams, and Outlook. Supervisors and customer service representatives can manage time-off requests, shift swaps, and shift bids using natural language, with future capabilities planned for schedule visibility, leave balances, and clock in/out experiences.
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