Supplier Engagement in Dynamics 365 Supply Chain Management is now available in public preview

Supplier Engagement, now in public preview for Dynamics 365 Supply Chain Management, helps organizations streamline supplier onboarding, lifecycle management, and collaboration from a centralized workspace. Built on Microsoft Power Platform, it provides trusted supplier data, global vendor management, and self-service supplier experiences while keeping transactions connected to ERP processes.

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Governance in the Quality Management agent is now generally available

Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies before delivery, reducing risk and ensuring compliant customer communications.

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Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer service data, cases, knowledge, and workflows through a standardized connection model. Organizations can extend customer service capabilities across AI experiences while maintaining existing governance and security controls.

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Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers

Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered productivity, and build on a platform that continues to evolve.

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Microsoft Dynamics 365: An agent-ready business applications platform

Instead of integrating AI around enterprise resource planning (ERP), organizations can bring agents into the flow of work, where business decisions and transactions already happen.

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Extending agentic Microsoft Dynamics 365 Sales with MCP

AI agents are only as capable as the tools, skills, and information they can reach. In sales, the intelligence that drives great decisions—buying signals, conversation insights, market and account context—often lives outside the customer relationships management (CRM). Getting it into the flow of work has traditionally meant costly integrations or data-duplication projects only the largest companies could sustain.

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Expanding scheduling choice in Dynamics 365 Field Service with Solvares’ VISITOUR accelerator

Microsoft is expanding scheduling choices in Dynamics 365 Field Service with the Solvares VISITOUR accelerator. The solution adds advanced scheduling optimization, predictive route planning, and continuous intraday re-optimization for complex field service operations.

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