The future of retail with Dynamics 365 AI-powered ERP solutions

This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution.

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Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center

We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center.

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Try multilingual voice agents in Dynamics 365 Contact Center

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input. That

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Pipeline optimization: How to prioritize and close more deals

Real-time insights are crucial, but they’re not always easy to come by. That’s where AI-driven predictive analytics can help. 

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Microsoft is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric and Product-Centric Enterprises

Microsoft is leader in both Gartner’s Magic Quadrants for Cloud ERP for Service-Centric and Product-Centric Enterprises.

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Customize Dynamics 365 Sales Agents with your data sources and taxonomy

This week at Microsoft Ignite, we announced new capabilities to further enhance your agents by grounding them in your company’s unique data and taxonomy, as well as enriching the agents’ knowledge with third-party data. This allows the agent to assess a lead’s intent to buy with greater precision, providing a more comprehensive and accurate data set for the agent to work with. These capabilities will be rolling out in early 2025. 

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Boost seller productivity with document summary by Copilot in Dynamics 365 Sales

New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. Sellers quickly gain insights into customer requirements, budget details, timelines, and main decision makers. Enabling them to prepare for prospect meetings more effectively and engage in more informed and meaningful conversations. 

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