As AI transforms customer service, sales, and operational workflows, organizations are eager to harness its potential. However, questions about control, security, compliance, and performance linger. That’s why we built Agent hub in Dynamics 365. It’s a one-stop hub that empowers customer service and contact center admins and supervisors to safely adopt AI, monitor its impact, […]
The post Safe, transparent, measurable AI adoption with Agent hub appeared first on Microsoft Dynamics 365 Blog.
In today’s connected world, voice communication remains a cornerstone of customer engagement. Whether it’s a support call for customer service or a telehealth session with a doctor, call quality and reliability are critical. That’s where our enriched telemetry and insights come in. Equipped with comprehensive telemetry data, developers and IT teams can monitor, detect, diagnose, and resolve issues with voice call performance, regardless of the calling service provider. This […]
The post Diagnostics and telemetry for Dynamics 365 Contact Center voice channel appeared first on Microsoft Dynamics 365 Blog.
Microsoft has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Sales Force Automation for the fifteenth consecutive year.
The post Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms appeared first on Microsoft Dynamics 365 Blog.
We’re excited to announce a major upgrade to how sellers interact with Copilot summaries in Dynamics 365 Sales. Beginning with the 2025 Release Wave 2, Copilot summaries for Opportunities, Leads, and Accounts will appear directly at the top of the record in a sleek insights bar. This update brings AI-powered insights directly into the seller’s […]
The post Introducing the new summary experience in Dynamics 365 Sales appeared first on Microsoft Dynamics 365 Blog.
IRS 1099 reporting in the U.S. is undergoing a significant transformation with Microsoft introducing a new standalone IRS Forms app in Business Central. This new approach replaces the traditional method of using preprinted forms with an electronic filing system designed to improve compliance and simplify technical processes.
The post Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead appeared first on Microsoft Dynamics 365 Blog.
In today’s retail landscape, payments have evolved into a strategic inflection point—where customer expectations, brand trust, and operational efficiency converge. No longer just the final step in a transaction, payments shape the overall customer experience and directly influence conversion, satisfaction, and loyalty. As consumers engage across physical stores, mobile apps, and digital platforms, they demand […]
The post Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen appeared first on Microsoft Dynamics 365 Blog.
In today’s fast-moving world, it’s not enough to just hear what customers say—you need to understand what they really mean. Whether they’re talking to a voice agent (IVR) or chatting with a virtual agent, it’s important that the technology behind the scenes can truly understand them. That’s where Natural Language Understanding (NLU) comes in. It […]
The post NLU+: Fine-tuned language intelligence for smarter conversations appeared first on Microsoft Dynamics 365 Blog.
