In today’s fast-paced digital landscape, customer service teams need speed and consistency to meet rising expectations. Copilot-powered email template recommendations deliver both by instantly suggesting the right template for every interaction helping agents respond faster with consistency to maintain brand trust.
The post Enhance productivity with Copilot-recommended email templates appeared first on Microsoft Dynamics 365 Blog.
Fluent v2.0 is Microsoft’s next-generation design language, and it’s now fully implemented across all Dynamics 365 Customer Service components. This milestone marks the completion of a comprehensive modernization effort, bringing a unified, intuitive, and visually engaging experience to every user—representatives, supervisors, admins, and customers alike. What makes Fluent v2.0 different? Fluent v2.
The post Fluent v2.0 for Customer Service: A unified, modern experience appeared first on Microsoft Dynamics 365 Blog.
As organizations continue to scale out digital customer service, the need for reliable automation grows. Timeout rules for automatic actions help teams maintain service-level agreements (SLAs), optimize representative workflows, and deliver consistent experiences across messaging channels.
The post Elevate service automation with timeout rules for automatic actions appeared first on Microsoft Dynamics 365 Blog.
In today’s fast-paced digital landscape, customer expectations are higher than ever. They demand swift, accurate, and personalized support—without the friction of long wait times or repetitive interactions. Autonomous case resolution will redefine how support cases are managed and resolved. What is autonomous case resolution? Autonomous case resolution is a specialized sub agent within the broader Case Management Agent (CMA) ecosystem.
The post Revolutionizing customer support with autonomous case resolution appeared first on Microsoft Dynamics 365 Blog.
Microsoft leads in agentic service, transforming customer engagement with AI and Dynamics 365 in Gartner’s 2025 CRM Magic Quadrant.
The post Microsoft is named a Leader in 2025 Gartner® Magic Quadrant™ for CRM Customer Engagement Center appeared first on Microsoft Dynamics 365 Blog.
Customer service organizations need tailored, high-productivity employee experiences in order to grow and scale. Dynamics 365 Copilot Service workspace (CSw), formerly known as Customer Service workspace, has long offered a robust multisession interface—but until recently, this capability was limited to a single, out-of-the-box app. That’s changing.
The post Use custom multisession apps in Copilot Service workspace appeared first on Microsoft Dynamics 365 Blog.
Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers.
The post Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications appeared first on Microsoft Dynamics 365 Blog.
