Microsoft AI agents streamline Record to Report (R2R), reduce manual effort, and empower finance teams to focus on strategy and insights.
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Microsoft is updating the timeline for in-app notifications and per-user license validation to give customers more time to prepare. To enable a smoother and more predictable experience, license validation will follow a staged rollout aligned with customer’s contract renewal or anniversary date. In parallel, we are introducing additional tools and reporting capabilities to increase transparency and improve the overall experience for customers managing their licensing footprint.
The post Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation appeared first on Microsoft Dynamics 365 Blog.
To empower customers in becoming Frontier, we’re excited to announce the launch of the reimagined Microsoft Marketplace, your trusted source for cloud solutions, AI apps and agents.
The post Introducing Microsoft Marketplace — Thousands of solutions. Millions of customers. One Marketplace. appeared first on Microsoft Dynamics 365 Blog.
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In today’s fast-paced digital world, customer experience is paramount. Businesses are constantly seeking innovative ways to engage with their customers and provide seamless, personalized interactions on self-service channels. One of the common challenges in customer interactions is the mismatch between customer sentiment and the voice agent’s response. This can lead to frustration and dissatisfaction, ultimately impacting customer loyalty. For instance, a […]
The post Create empathetic agents with HD voices in Dynamics 365 Contact Center appeared first on Microsoft Dynamics 365 Blog.
In today’s voice-first world, it’s not enough for systems to simply hear what users say. They need to understand it with precision. In high-stakes environments like healthcare, finance, or enterprise IT, voice interfaces must balance natural conversation with strict control over vocabulary and intent. Many organizations rely on voice AI agents to collect critical information. […]
The post Understand your customers better with constrained speech recognition appeared first on Microsoft Dynamics 365 Blog.
In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions. One often overlooked but critical phase is the wrap-up period—when service representatives finalize notes, update records, and prepare for the next engagement. Until now, wrap-up timers in Dynamics 365 Contact Center were limited to minute-level granularity. However, administrators were looking for more granular control to have a shorter wrap-up period after conversations. Administrators can now configure wrap-up timers in […]
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