Try rich messaging for live chat and WhatsApp in Contact Center

In today’s fast-paced digital world, customers expect more than just plain text when interacting with businesses. Traditional text-based conversations can be inefficient. This is especially true when customers need to exchange detailed information, explore options, or make quick decisions. That’s where rich messaging comes in.  Rich messaging introduces interactive elements, such as forms, carousels, and suggested replies, directly within the conversation. This enables […]

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Use custom productivity tools in Dynamics 365 Customer Service

As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been greater. With the introduction of custom productivity tools in Dynamics 365 Copilot Service Workspace (CSw), organizations can now equip customer service representatives with purpose-built utilities that streamline workflows, reduce clicks, and eliminate context switching.  From generic to purpose built  While CSw offers a robust set […]

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Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event

Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers. Register now to stay updated and access helpful resources.

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Try the AI agent activity feed in Dynamics 365 Customer Service

Contact centers are increasingly adopting AI agents as part of their journey to become autonomous. During this time of rapid transformation, the need for a robust system to monitor agent activity is critical. AI agents are capable of resolving customer issues independently across channels, but their autonomy introduces new challenges around compliance, customer trust, and operational transparency.  To address this, we’re excited to announce the agent activity feed, now in preview. This […]

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Reinventing business process with AI: Agents in record to report

Microsoft AI agents streamline Record to Report (R2R), reduce manual effort, and empower finance teams to focus on strategy and insights.

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Simplifying License Management for Dynamics 365 Finance and Operations: Improved User License Validation

Microsoft is updating the timeline for in-app notifications and per-user license validation to give customers more time to prepare. To enable a smoother and more predictable experience, license validation will follow a staged rollout aligned with customer’s contract renewal or anniversary date. In parallel, we are introducing additional tools and reporting capabilities to increase transparency and improve the overall experience for customers managing their licensing footprint.

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Introducing Microsoft Marketplace — Thousands of solutions. Millions of customers. One Marketplace.

To empower customers in becoming Frontier, we’re excited to announce the launch of the reimagined Microsoft Marketplace, your trusted source for cloud solutions, AI apps and agents.

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