Email classification in Dynamics 365 ensures only meaningful customer emails become cases. Reduce noise, improve triage, and boost service productivity.
The post Try Email Classification in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.
Learn how Dynamics 365 unifies field service and project financials, enabling real-time profitability tracking, accurate billing, and connected service delivery.
The post Managing Complex Service Work with Financial Clarity appeared first on Microsoft Dynamics 365 Blog.
The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public Preview. The same structured evaluation framework that powers consistent, automated quality assessments across cases and conversations now extends to customer-facing emails. This expansion brings greater trust, transparency, and accountability to another critical communication channel.
The post Public Preview: Quality Evaluation Agent Extends Quality Oversight to Email appeared first on Microsoft Dynamics 365 Blog.
Data Sensitivity Labels for Emails bring classification and protection directly into customer service workflows, so service representatives can work confidently without slowing down.
The post Unlocking safer customer communications with Data Sensitivity Labels in Email appeared first on Microsoft Dynamics 365 Blog.
Email Sentiment in Dynamics 365 Customer Service brings emotional context into the email workflow, helping representatives understand customer tone, respond with empathy, and reduce escalations from the first reply.
The post Driving empathetic customer conversations with Email Sentiment appeared first on Microsoft Dynamics 365 Blog.
Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you.
The post Copilot Cowork: From conversation to action across skills, integrations, and devices appeared first on Microsoft Dynamics 365 Blog.
AI is transforming workforce planning in Dynamics 365, where intelligent agents now execute core service tasks and contribute directly to business outcomes. AI Credit Estimation bridges the gap between demand forecasting and cost visibility, enabling organizations to predict AI usage, model credit consumption, and plan human and AI resources together with confidence.
The post The next frontier of workforce planning: from forecasting to AI usage and Credit Estimation appeared first on Microsoft Dynamics 365 Blog.
