Build custom commerce experiences with Dynamics 365 Commerce

Microsoft Dynamics 365 Commerce provides a composable, API-first architecture that separates the experience layer from the commerce engine. New licensing offers customers more flexibility to use Dynamics 365 Commerce to build custom applications, connect third-party experiences, and support new commerce scenarios. Organizations can create experiences for their specific business requirements while using Dynamics 365 Commerce capabilities for pricing, promotions, inventory, loyalty, orders, fulfillment, and other commerce processes.

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Accelerate your move to agentic business applications with Dynamics 365 Activate

Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes.

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Workforce management meets AI: WEM MCP tools for Dynamics 365 Service Agent

Workforce Engagement Management (WEM) MCP tools for Dynamics 365 Service Agent bring workforce actions into Copilot, Microsoft Teams, and Outlook. Supervisors and customer service representatives can manage time-off requests, shift swaps, and shift bids using natural language, with future capabilities planned for schedule visibility, leave balances, and clock in/out experiences.

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One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap

Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovations.

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Breaking the Company Boundary: Cross-Legal-Entity Fulfillment and Advanced Warehouse Support in DOM

Cross-Legal-Entity Fulfillment Optimization in Dynamics 365 enables organizations to source inventory across participating legal entities, automate intercompany transactions, and improve fulfillment decisions with Distributed Order Management.

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Build a connected foundation for Supplier Engagement and agentic AI with Microsoft Dynamics 365 Supply Chain Management

Supplier Engagement in Dynamics 365 Supply Chain Management helps organizations connect supplier experiences, procurement operations, and business data while creating a stronger foundation for AI and agentic business processes.

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Announcing Shift Rotation Policies: automated shift rotations at scale

Introducing Shift Rotation Policies in Dynamics 365 Workforce Management, a new capability that automates rotating schedules, improves operational consistency, and reduces manual scheduling effort

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