We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input. That
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Real-time insights are crucial, but they’re not always easy to come by. That’s where AI-driven predictive analytics can help.
The post Pipeline optimization: How to prioritize and close more deals appeared first on Microsoft Dynamics 365 Blog.
Microsoft is leader in both Gartner’s Magic Quadrants for Cloud ERP for Service-Centric and Product-Centric Enterprises.
The post Microsoft is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric and Product-Centric Enterprises appeared first on Microsoft Dynamics 365 Blog.
