Use expanded Copilot for Service capabilities in your CRM

On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice. 

The post Use expanded Copilot for Service capabilities in your CRM appeared first on Microsoft Dynamics 365 Blog.

Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry

For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.

The post Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry appeared first on Microsoft Dynamics 365 Blog.

AI summarization in Dynamics 365 synthesizes and simplifies complex data

As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.

The post AI summarization in Dynamics 365 synthesizes and simplifies complex data appeared first on Microsoft Dynamics 365 Blog.

Announcing unlimited application installs in Dynamics 365 Customer Insights

We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. As of June 30, 2024 we’ve removed application installation limits for Customer Insights–Journeys (real-time journeys only) and Customer Insights–Data. Previous application installations had restrictions of four per base license of the

The post Announcing unlimited application installs in Dynamics 365 Customer Insights appeared first on Microsoft Dynamics 365 Blog.

Ernst & Young reinvents sales globally with Microsoft Dynamics 365

For Ernst & Young Limited (EY), one of the “Big Four” of the largest accounting firms worldwide, their sales transformation journey started with Microsoft Dynamics 365 Sales.

The post Ernst & Young reinvents sales globally with Microsoft Dynamics 365 appeared first on Microsoft Dynamics 365 Blog.

Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle”

Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocation Tool to streamline the process of making single-day membership changes to all your crews. We’ve heard from users that it can be tedious to manually go into crew records, take a resource

The post Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle”  appeared first on Microsoft Dynamics 365 Blog.

Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.

The post Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences appeared first on Microsoft Dynamics 365 Blog.

Transition from unified routing diagnostics to Azure Application Insights

As of May 9, 2024, we are phasing out unified routing diagnostics and integrating its capabilities into Azure Application Insights. 

The post Transition from unified routing diagnostics to Azure Application Insights appeared first on Microsoft Dynamics 365 Blog.